Privacy Policy

Last updated: 21/02/2026

Akita Air Conditioning & Refrigeration (“Akita”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, process, store and protect personal information when you visit our website https://akita.ac, contact us, request quotations or use any of our services.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Akita Air Conditioning & Refrigeration

Akita Air Conditioning & Refrigeration is a specialist HVAC contractor providing air conditioning installation, servicing, maintenance and refrigeration solutions across Suffolk, Essex and Norfolk.

If you have any questions regarding this privacy policy or your personal data you can contact us using the details below:

Email: hello@akita.ac
Phone: 0330 043 7537
Website: https://akita.ac

2. Information We Collect

We may collect and process personal data when you interact with our website or services.

The types of information we may collect include:

• Name
• Email address
• Telephone number
• Property or installation address
• Details relating to enquiries or service requests
• Technical information such as IP address and browser type
• Website usage data including pages visited and referring websites

This information may be collected when you:

• Submit a contact or enquiry form
• Request a quotation
• Book a survey or installation
• Subscribe to communications
• Browse our website
• Interact with our content or services

3. How We Use Your Information

Personal information collected through our website may be used for the following purposes:

• Responding to enquiries or service requests
• Preparing quotations and installation proposals
• Arranging surveys, servicing or installation appointments
• Providing customer support
• Improving website performance and user experience
• Managing internal business operations
• Complying with legal obligations

We will only process personal data where we have a lawful basis to do so, including legitimate interests, contractual necessity or legal compliance.

4. Third Party Services

To operate our website and deliver services efficiently we may use trusted third party platforms and service providers.

These may include but are not limited to:

• Shopify – website hosting platform
• Google Analytics – website analytics
• Jobber – job management and scheduling
• Stripe – payment processing
• Zapier – workflow automation
• Google Business Profile – online business listings

These third parties may process personal data in accordance with their own privacy policies and data protection obligations.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.

Cookies help us understand how visitors interact with our website, allowing us to improve performance, usability and content.

Examples of cookie usage may include:

• Analytical cookies used to measure website traffic
• Functional cookies required for website operation
• Performance cookies used to improve site speed and reliability

You may control or disable cookies through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, disclosure or alteration.

However, while we take reasonable precautions to safeguard personal data, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and reporting obligations.

Where personal data is no longer required it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR you have several rights regarding your personal data. These include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where appropriate
• Object to certain types of processing
• Request restriction of processing
• Request transfer of your data to another organisation

If you wish to exercise any of these rights please contact us using the details provided in this policy.

9. External Links

Our website may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of third party websites.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our services, legal requirements or data protection practices.

Any updates will be published on this page.

11. Contact Information

If you have any questions regarding this privacy policy or how we handle personal data please contact:

Akita Air Conditioning & Refrigeration
Email: hello@akita.ac
Phone: 0330 043 7537
Website: https://akita.ac