Frequently asked questions

Single-room domestic installs start from £1,300. Multi-room and larger systems are priced after a survey, and you get a fixed written quote. See our prices page for details.

Yes. Surveys are free and there’s no obligation. You can choose a quick video call or an on-site visit.

Our own engineers survey, install and commission your system.

Yes. The systems we fit are heat pumps, so they can heat in winter as well as cool in summer.

A one-off service is £179 for one unit, £259 for two, £335 for three and £389 for four, including VAT.

The Comfort Club is our planned servicing plan at £14.99 a month per unit. See the servicing page and Comfort Club terms for what’s included.

Yes, both air-to-air and air-to-water. On air-to-water systems our plumbing partner handles the water side and our engineers fit the heat pump.

Often, yes, with careful positioning of the outdoor unit and pipework. We’ll advise on whether listed building consent or planning permission is likely to be needed, but you or your agent make any application; we don’t submit them.

Yes. We install and service air conditioning for offices, shops and hospitality, and we install cold rooms and commercial refrigeration.

Yes. Our engineers are City & Guilds F-Gas Category 1 certified, and Akita AC Ltd is registered with REFCOM, registration number REF1023379, which you can check on the REFCOM register.

We’re based in Lavenham and cover Suffolk and north Essex, including Sudbury, Bury St Edmunds, Ipswich, Colchester and the villages in between. If you’re unsure, book a free survey and we’ll let you know.

Finance is available through Ideal4Finance, subject to status. See our finance page for details.

Book a free survey online at akita.ac/book or call 0330 043 7537.

Every installation has our 12-month installation warranty, which covers our workmanship. You can also get up to 5 years’ manufacturer warranty on parts, provided the system has an annual service. The Comfort Club makes that easy.

A standard service visit takes around 1 to 1.5 hours.

Yes. Our own team carries out the electrical connection in-house, and it’s included in the installation package.

Modern wall-mounted units are very quiet. On their quietest setting, premium 2.5kW models such as the Mitsubishi Electric LN and Daikin Perfera are rated at around 19 dB(A) indoors, which is about as quiet as a whisper. Larger units and higher fan speeds are louder, so we’ll talk you through the right model for a bedroom or living space at the survey.

Most single-room home installs are completed in a day. Multi-room and commercial systems take longer, and we’ll give you a clear timeline with your quote.

We keep it tidy. Dust sheets go down, we drill a single neat core hole for the pipework, and we leave the room as we found it.

Most standard home installations don’t need it, but listed buildings and homes in conservation areas often need consent for external units. We’ll advise at the survey on whether consent is likely to be needed. Applications are made by you or your agent, not by us.

It depends on the size of the room, how well insulated it is, how often you use it and your electricity tariff, so we don’t quote generic running cost figures. Modern systems are inverter-driven heat pumps, which use electricity efficiently, and we’ll give you an honest view for your home at the survey.

Yes, someone over 18 needs to be at the property at the start of the install so we can confirm unit positions, and at the end so we can show you how the system and app work.

Often, yes. Some ranges come in several finishes, for example the Mitsubishi Electric LN is available in white, black and red. We’ll show you the options for your room at the survey.